At CustomPatchesUK.com, we know your privacy matters. We work hard to keep your personal information safe, whether you are browsing our site, making a purchase, or contacting us. We aim to handle your information clearly and responsibly.
This Privacy Policy outlines how we collect, store, use, and protect your personal data. By using our services and visiting our website, you agree to the terms outlined below.
1. Information We Collect
When you interact with CustomPatchesUK.com, we collect some personal information to serve you better:
- Personal Information: Name, email address, phone number, billing and shipping address
- Payment Information: Credit card details or other payment methods used to complete your purchases. This information is securely handled by trusted payment processors.
- Order History: The patches you’ve ordered, customisation preferences, and your past interactions with us
- Technical Information: IP address, browser type, device information, and cookies, which help us improve your browsing experience.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Processing Orders: To fulfil your orders, including confirming details, processing payments, and delivering your patches to the correct address.
- Customer Service: To assist you with any queries, complaints, or requests you may have related to your orders or our services.
- Marketing and Updates: We send you updates on new products, promotions, or news that we believe might interest you. You can opt out of marketing emails at any time by clicking the unsubscribe link in the email.
- Improving Our Services: Your feedback and how you use our site help us make our website and services better.
- Personalisation: We adjust your website experience based on your preferences and past activity, so you can find what you need more easily.
3. Sharing Your Information
We respect your privacy and do not sell or share your personal information with third parties, except in these situations:
- Third-Party Service Providers: We share your data with trusted companies that help us with payment processing, shipping, and customer support. They must keep your information confidential and secure.
- Legal Compliance: We may share your information if required by law, to enforce our terms of service, or to protect the rights, property, or safety of our customers and company.
4. Data Security
We take data security seriously. We implement a variety of physical, electronic, and administrative measures to safeguard your personal data from unauthorised access or misuse. This includes encrypting payment data and storing it with third-party processors who meet stringent security standards.
While we take all reasonable precautions to protect your information, no data transmission or storage method can be guaranteed 100% secure. By using our services, you acknowledge that we cannot ensure the complete security of your information.
5. Cookies and Tracking Technologies
We use cookies and similar tools to improve your experience on our website. Cookies help us remember your preferences, track activity, and improve how our website works. You can change your cookie settings in your browser, but turning off cookies may limit some website features.
6. Your Rights and Choices
As our customer, you have certain rights regarding your personal information:
- Access Your Data: You can request a copy of the personal data we hold about you at any time.
- Correct or Update: If your personal information is incorrect or outdated, you can request updates or corrections.
- Opt-Out of Marketing: If you do not want to receive marketing emails from us, you can unsubscribe or contact us to be removed from our list.
- Delete Your Information: You can ask us to delete your personal information, except where the law requires us to keep it.
To use any of these rights, contact us at info@custompatchesuk.com or call +44 203 332 0848 .
Third-Party Links
Our website may include links to other websites or services that are not run by CustomPatchesUK.com. We are not responsible for their privacy practices. Please review their privacy policies before sharing your information.
8. Children’s Privacy
Our services are not for anyone under 13, and we do not knowingly collect personal information from children. If you think we have collected information from a child under 13, contact us right away, and we will delete it.
