Terms and Conditions

Welcome to CustomPatchesUK.com. These Terms and Conditions explain how you can use our website and services, including ordering custom patches. By using our site or placing an order, you agree to follow these Terms and Conditions.

Please read these Terms carefully. If you disagree with any part, please do not use our services.

1. General Information

• Website: CustompatchesUK.com
• Business Name: Custom Patches UK
• Contact: info@custompatchesuk.com     |     +44 203 332 0848

2. Order Process

• Placing an Order: When you place an order on our website, you confirm that your information is accurate and up to date. We may refuse or cancel orders if the information is wrong or incomplete.
• Order Confirmation: After you order, we will send you a confirmation email with your details. This email does not mean your order has been accepted; we may still refuse or cancel it at any time.
• Pricing: All prices on our website are in GBP and include VAT where needed. We try to keep prices accurate, but mistakes can happen. If the correct price is higher than shown, we will let you know before processing your order.
• Changes to Orders: If you want to change or cancel your order, contact us as soon as possible. We will try to help if your order has not started production. Once production begins, changes or cancellations may not be possible.

3. Payment

• Payment Methods: We accept payments by [e.g., credit card, PayPal]. Please pay at checkout, as we will not process your order until payment is received.
• Security: We take reasonable steps to protect your payment information. All payment details are securely processed through trusted third-party providers. We do not store any credit card information.

4. Shipping and Delivery

• Shipping Costs: Shipping fees are shown at checkout based on where you want your order delivered. We offer free standard delivery in the UK for orders over a specific amount.
• Delivery Times: We aim to deliver orders quickly. Standard UK orders usually arrive within 10-14 business days. You can choose faster shipping at checkout.
• Shipping Delays: We do our best to deliver on time, but we are not responsible for delays caused by delivery companies or events outside our control.

5. Returns, Refunds, and Exchanges

• Refunds and Exchanges: For details on returns or exchanges, please see our Refund Policy. Custom-made patches cannot be refunded unless they are damaged or defective.
• Eligibility for Returns: You can return or exchange items only if they are defective, damaged, or if you received the wrong item. Custom or personalised items can only be returned if we made a mistake.

6. Intellectual Property

• Copyright and Trademark: All content on our website, such as logos, designs, text, images, and graphics, belongs to CustomPatchesUK.com or our licensors and is protected by copyright laws.
• Licensing: When you buy our products, you get a limited license to use the patches for personal, non-commercial use only. You cannot resell or use the designs for business without our permission.

7. Custom Designs and Artwork

• Customer Responsibility: You must make sure any artwork or designs you send us for custom patches are accurate and do not violate anyone else’s rights. By sending a design, you confirm you have the right to use it.
• Approval Process: Before we start making your patches, we will send you a digital mock-up to approve. Please request any changes before production begins. After production starts, changes are not possible.

8. Limitation of Liability

To the fullest extent permitted by law, CustomPatchesUK.com is not liable for any damages resulting from the use of our products or services, including, but not limited to, direct, indirect, incidental, punitive, or consequential damages. Our liability is limited to the cost of the product purchased.

9. Privacy and Data Protection

• Data Collection: We collect and use your personal data as described in our Privacy Policy. By using our website and services, you agree to how we handle your data as explained in the policy.
• Data Protection: We use security measures to protect your personal information. However, no internet transmission is completely secure, so we cannot guarantee absolute safety.

10. Governing Law

These Terms and Conditions are governed by the laws of the United Kingdom. Any disputes arising from the use of our website or services will be subject to the exclusive jurisdiction of the courts of the United Kingdom.